Terms & Conditions — “redefine raffle” Instagram Giveaway

1) Organizer & Contact
This giveaway (the “Giveaway”) is organized and legally hosted by:

Villa Viva Gasthaus GmbH & Co. KG
Schultzweg 4, 20097 Hamburg, Germany
Tel.: +49 40 537 990 10
E-Mail: zirkus@villaviva-hamburg.de

Communications and creative execution support are provided by Redefine Agency (hello@redefineagency.co, https://redefineagency.co/contact), acting solely as the communications partner.
This Giveaway is not sponsored, endorsed, or administered by Instagram.

2) Collaboration Tag
The Giveaway post may appear as a collaboration post on Instagram and may tag one or more collaborators solely for transparency and visibility.
Any collaborator tag (including Sennheiser) does not imply organizer or sponsor status. The manufacturer of the prize has no legal or administrative obligations with respect to this Giveaway.

3) Participation Period
The Giveaway begins on October 12, 2025, and ends on October 19, 2025, at 11:59 PM (CET).
The winner will be announced on or about Sunday, October 26, 2025, on the Organizer’s and/or Communications Partner’s Instagram account(s).

4) Eligibility
Participation is open to natural persons aged 18 or older, residing in:

  • Germany, and

  • All EU countries that are part of the Schengen Area.

Participants must ensure that participation in this type of promotion is lawful in their place of residence.
Employees, contractors, or immediate family members of the Organizer or Communications Partner are not eligible.
Void where prohibited.
The Giveaway will be conducted in English and German. In the event of inconsistency, the English version of these Terms shall prevail.

5) How to Enter (no purchase/donation necessary)
To participate during the Giveaway period:

  1. Comment on the official Giveaway post on Instagram.

  2. Tag three artists you plan to listen to if you win the headphones.

Only one (1) entry per person will be accepted. Multiple, duplicate, or automated entries are invalid.
Any reference to donations (e.g., to Viva con Agua) is voluntary and does not affect eligibility or the chance of winning.

6) Prize
The winner will receive:

  • One (1) pair of Sennheiser HD 25 headphones (Sennheiser is mentioned solely to identify the product being given away)

  • One (1) overnight stay for two (2) people with breakfast in a Corner Room at Villa Viva Hamburg

If a Corner Room is unavailable, a room of comparable category will be provided.
The stay must be booked at least three (3) weeks in advance, subject to availability and possible blackout dates (e.g., holidays, events).
The stay must be redeemed within 12 months of winner notification unless otherwise agreed in writing.
Travel, transportation, insurance, and any additional expenses are not included.
The prize is non-transferable, non-exchangeable, and no cash alternative will be provided.
If circumstances beyond the Organizer’s control require, the prize may be substituted with one of equal or greater value.

7) Winner Selection & Notification
The winner will be chosen by random draw from all eligible entries after the Participation Period.
The winner will be notified via Instagram Direct Message and/or a comment reply from the Organizer’s or Communications Partner’s verified account.
The winner must respond within 48 hours and provide the required details (full name, age confirmation, delivery address, and email).
Failure to respond within 48 hours or inability to verify eligibility may result in disqualification, and an alternate winner may be selected.

8) Disqualification & Entry Rules
Entries violating Instagram’s Community Guidelines, these Terms, or containing unlawful, offensive, or infringing content will be disqualified.
Automated, bulk, or fake accounts will not be accepted.
The Organizer reserves the right to verify eligibility and disqualify entries that do not comply.

9) Prize Delivery & Redemption

  • The headphones will be shipped to a valid address within Germany or the Schengen Area (customs fees or taxes, if applicable, are the winner’s responsibility).

  • The hotel stay will be coordinated directly with Villa Viva Hamburg.

10) Publicity Consent
By entering, participants consent to the Organizer announcing the winner by first name and Instagram handle and reposting the winning entry for the purpose of administering and promoting the Giveaway, without further compensation unless prohibited by law.

11) Data Protection
Personal data will be processed exclusively to administer the Giveaway, arrange prize delivery, and meet legal obligations.
Data may be shared with service providers strictly for these purposes and will be deleted once no longer needed.
Participants may exercise their data protection rights (access, correction, deletion, etc.) by contacting:
Villa Viva Gasthaus GmbH & Co. KG – zirkus@villaviva-hamburg.de

Controller: Villa Viva Gasthaus GmbH & Co. KG, Schultzweg 4, 20097 Hamburg, Germany.
Processor (Communications Partner): Redefine Agency (hello@redefineagency.co) — supporting communication and draw execution only.

12) Liability
Nothing limits liability for fraud or for death/personal injury caused by negligence.
To the fullest extent permitted by law, the Organizer and Communications Partner are not responsible for:

  • Late, lost, or incomplete entries

  • Technical malfunctions or Instagram outages

  • Any damage, loss, or injury related to participation or prize use

Instagram is fully released from any responsibility by each participant.

13) Right to Modify or Cancel
If technical, legal, or other factors beyond the Organizer’s control impair the proper functioning of the Giveaway, the Organizer reserves the right to cancel, modify, or suspend it, or to disqualify any participant who tampers with the process.

14) Governing Law & Jurisdiction
These Terms are governed by the laws of Germany, excluding conflict-of-law rules.
Venue: Hamburg, Germany.
This does not affect mandatory consumer protections applicable in the entrant’s country of residence.

Version Date: October 12, 2025